Support

Need help? Email support@cloakmark.com and we'll get back to you within two business days. Please include your iPhone model and iOS version.

Common questions

Can someone "un-blur" a Cloakmark photo with AI?

No. Cloakmark doesn't just blur a face. It shrinks the face down to a few blocks of color, scrambles them with random noise, and only then smooths it. The original face is no longer in the file. An AI tool could invent a different, fake face, but it can't recover the real one.

Can the watermark be removed?

Cloakmark's watermark is built to resist removal. It covers the entire photo and its pattern changes on every save, so there's no clean corner to crop and no single template to erase. No visible watermark is impossible to remove, but faces protected by Cloakmark stay gone even if the watermark is edited.

It missed a face or detail. What do I do?

In single-photo mode, drag a box over anything you want hidden. It's removed the same permanent way. Faces that are very small, turned away or heavily shadowed can be harder to detect, so always check the preview before sharing.

How do I turn off protection for one face?

Tap the outline around it. Dashed red means that area won't be hidden. Tap again to hide it.

Does Cloakmark upload my photos?

Never. Everything happens on your iPhone. Cloakmark has no servers that receive your photos or videos. See our Privacy Policy.

Where are my protected photos saved?

In your Photos library, as new copies. Your originals are never changed. If saving fails, go to Settings › Privacy & Security › Photos › Cloakmark and allow "Add Photos Only".

What is a protection certificate?

Every protected file gets a certificate showing when it was protected, what was removed, and a unique SHA-256 fingerprint of the file. Use "Verify" in the Certificates screen to check whether a file is exactly the one you protected. Social apps often re-compress photos, which changes the fingerprint, so verify using the file you saved, not a downloaded copy.

How do I add my logo or lock the watermark?

Open Settings (the gear icon). Under "Your Watermark", tap Add Logo. Under "Team Lock", set a PIN so others using the phone can protect photos but can't change your brand.

I forgot my watermark PIN.

For your security the PIN can't be recovered. Delete and reinstall Cloakmark to reset it. Your saved photos are not affected, but your settings and certificate history on the device will be cleared.

How long does video take?

Roughly the length of the video or less on recent iPhones. Keep the app open while it works. Videos are saved at up to 1080p.

Still need help?

Email support@cloakmark.com.